I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 - 3 business days of processing and production time for your order to ship out. 

Please note that during promotional/sales period our processing time can take 3-5 business days.

HOW LONG IS THE SHIPPING TIME?

Average transit times to Canada: 5 - 10 Business day

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

DISCLAIMER

Ownership of packages turned over to your local carrier transfers to the buyer. We ensure that all our packages are in ample condition before shipped out. We are not responsible for delayed, lost, held, or damaged packages, mis-delivery errors via carrier, failed delivery attempts or incorrect shipping info. Shipping is a service you get from your local carrier along with your order from us, so any shipping issues must be handled by the relevant carrier and the buyer must make contact with their local couriers to resolve any issues. Below you will find the average delivery time for all our packages:

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, you can track your order through Track Your Order on our website. 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, notify us immediately.

MY ITEM ARRIVED DAMAGED

If this happens to you, please contact us with:- Your order number.- A picture of the damaged product. Once received, we'll be happy to send out another free of charge.

Shipping Costs

We cover the shipping costs for every order. All of our products are delivered to your door

100% free of charge. There is also no minimum order quantity required.

For any additional enquiries or questions please contact us at info@elegance-toronto.com